Guarantee guide
How Does the VisiFlora 60-Day Money-Back Guarantee Work in Practice?
The VisiFlora 60-day guarantee starts on the day you receive your order. Call +1 (302) 200-3480 with your order ID, mail the bottles back and get the purchase price minus shipping fees. You pay return postage. The policy does not address opened bottles, so ask the order desk before you send anything.
Written by the VisiFlora editorial team · Medically reviewed by Dr. M. Ali Tawfik Alyouzbaki, MD, PhysicianReviewed · Updated · 7 min read
The promise
What does the VisiFlora guarantee actually promise?
The sales page promises a 60-day money-back guarantee (Sales page, tryvisiflora.com). The written rules sit in the sales site's return policy (Sales site, return policy). Together they say one thing in simple terms: if VisiFlora is not for you, you can send it back inside 60 days and get most of your money back.
It is a purchase policy. It does not promise any result for your eyes, and no trial has tested VisiFlora. Think of it as a lower price for finding out.
The clock
When do the 60 days start?
They start on the day the parcel reaches you, not on the day you pay. That matters because delivery takes time. The mainland U.S. estimate is 5 to 8 business days, and Alaska, Hawaii and five other countries take about 12 to 20 days (Sales site, shipping policy).
So write the delivery date on the box or in your phone. Then set a reminder for the middle of your trial, so you still have time to call, get the return address and mail the bottles.
The money
How much do you get back on each pack?
You get back the purchase price minus shipping fees. Only the 2-bottle pack has a shipping fee inside the U.S.
| Pack | Paid for bottles | Shipping fee kept | Refund before your postage |
|---|---|---|---|
| 2 bottles | $158 | $9.95 | Up to $158 |
| 3 bottles | $177 | None, free U.S. shipping | Up to $177 |
| 6 bottles | $294 | None, free U.S. shipping | Up to $294 |
You also pay to mail the bottles back, so the money in your pocket is a little less. Ask the order desk to confirm the exact figure for your pack when you call.
Want to read the return terms first?The sales site lists its return policy in writing, so you can read the 60-day rules before you place an order.
See today's price and guaranteeWe earn money when you buy through our order links. It does not change the price you pay.
At a glance
Key facts
- Length: 60 days, counted from the day you receive the order.
- Refund: the purchase price minus shipping fees.
- Return postage: paid by you. Use a tracked service.
- How to claim: call +1 (302) 200-3480 with your order ID before you mail anything.
- Condition: items in good physical condition. Opened bottles are not addressed in the policy.
- Timing: 3 to 5 business days after the return is credited, then 5 to 10 days for your card issuer to post it.
- Applies to orders placed through the official BuyGoods checkout. Other sellers set their own terms.
Making the call
What should you ask when you call the order desk?
The phone line is the BuyGoods customer service hotline named on the sales site's contact page (Sales site, contact page). Have your order ID ready. It is in the order email.
Four questions save time on the call:
- Which return address should I use today?
- Do you accept opened bottles, and what does that do to my refund?
- What exact amount will I get back for my pack?
- What is my last day to ship the bottles?
Write down the answers, the date and the name of the person you spoke with. That note can settle a doubt later.
Two addresses
Where do you mail the bottles?
Use the address the order desk gives you on the call. Our records list 76 Ninth Avenue, Floor 4, New York, NY 10011. The sales site's return policy lists 19655 E 35th Dr #100, Aurora, CO 80011. They do not match, so never mail a parcel on a guess.
Put a note in the box with your full name, email and order ID. Use a tracked service, and keep the receipt until the money is back on your card.
Waiting for money
How long does the refund take?
The seller's terms give two steps. The refund is issued 3 to 5 business days after the return is credited. Your card issuer then needs 5 to 10 days to post it. Add the two steps together and expect a wait of a few weeks once the bottles are on their way.
The original charge shows as BuyGoods, so look for that name on your statement. If nothing shows after that, call the order desk again with your order ID and tracking number.
Before it ships
Can you cancel a VisiFlora order?
Call +1 (302) 200-3480 right away. Orders ship within 24 to 48 hours of payment confirmation (Sales site, shipping policy), so the window to change or cancel is short. Email to our website inbox will not reach the order desk, because it cannot see orders.
If the parcel has already left, use the normal 60-day return steps instead.
Fine print
What does the guarantee not cover?
It does not cover bottles bought from another seller, which follow that seller's rules. It does not promise a refund after day 60, because the written policy stops there. You can still call and ask, but plan to decide in time.
It also says nothing about whether the capsule works. For that, see our does it work post.
VisiFlora is a dietary supplement. It is not FDA approved, and no supplement is. It is not meant to diagnose, treat, cure or prevent any disease. Talk to your doctor or pharmacist before you start it, and see an eye doctor if your sight changes.
FAQ
Frequently asked questions
Does VisiFlora have a money-back guarantee?
Yes. A 60-day money-back guarantee is offered on the sales page (Sales page, tryvisiflora.com). The return policy counts the days from receipt and refunds the purchase price minus shipping fees (Sales site, return policy).
Can I return opened VisiFlora bottles?
The policy does not say. It asks for items in good physical condition. Call +1 (302) 200-3480 before you mail anything and ask how opened bottles are handled.
Who pays to send the bottles back?
You do. Under the return policy, return shipping is the buyer's cost (Sales site, return policy). A tracked service costs a little more and gives you proof that the parcel arrived.
Do I get the shipping fee back?
No. The refund is the purchase price minus shipping fees. On the 2-bottle pack that means the $9.95 is kept. The 3- and 6-bottle packs ship free in the U.S., so there is no fee to lose.
What if I miss day 60?
The written policy covers 60 days from receipt only. After that, there is no written promise. You can still call and ask, but do not count on it.
What name will I look for when the refund posts?
The sources do not say how the refund line is labelled. The original charge shows as BuyGoods, so look for that name, keep the order email until the credit appears and call the order desk if you cannot find it.
Our view
Our view
The guarantee is clear and fairly written. Its best parts are the start date at delivery and the one-time billing. Its costs are real too: shipping fees are not returned, and you pay postage.
We would treat it as a safety net, not a reason to buy. Decide halfway through the window, not on the last day. Keep notes, keep your eye exams and talk to your doctor about any medicine you take.
Last updated .
Know the exit before you startPacks run $49 to $79 a bottle on the sales page, and the money-back window counts from the day the parcel arrives.
See today's price and guaranteeWe earn money when you buy through our order links. It does not change the price you pay.
Who wrote this
Written and reviewed by
Plain-language pages built from what the seller publishes and from linked eye-health sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized VisiFlora retailer, not by the manufacturer. We earn money when you buy through our order links.
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