Returns and refunds
VisiFlora Refund Policy in Plain English
You can return VisiFlora within 60 days of receiving your order. The refund is the purchase price minus shipping fees, and you pay the return postage. Call +1 (302) 200-3480 first for the return address and include your full name, email and order ID in the box. Money reaches your card in about one to three weeks.
Written by the VisiFlora editorial teamUpdated
The rules
What is the VisiFlora refund policy?
It is a 60-day return policy, counted from the day your order arrives. You send the bottles back, and you get the purchase price back minus shipping fees.
The wording comes from the return policy on the sales site (Sales site, return policy). The sales page itself calls it a 60-day money-back guarantee (Sales page, tryvisiflora.com). Here is each rule and what it means for you.
| Rule | In plain English | What to do |
|---|---|---|
| 60 days after you receive the order | The clock starts at delivery | Note the delivery date |
| Purchase price minus shipping fees | Any shipping charge is not returned | Ask the desk for your exact figure |
| Buyer pays return shipping | Postage back is on you | Use a tracked service |
| Good physical condition | Bottles should not be damaged | Pack them in a sturdy box |
| Opened bottles | The policy does not say | Ask on the phone before mailing |
Say your parcel arrives on October 20, 2026. Day 60 then falls around December 19, 2026. Call by early December, so the bottles can travel back in time. Ask the desk to confirm your last day on the call.
Step by step
How do you return VisiFlora?
Phone first, then pack, mail and wait. Scroll through the four steps.
- 01
Call the order desk
Phone +1 (302) 200-3480 with your order ID. Ask for the return address and whether opened bottles are accepted.
- 02
Pack the bottles
Put every bottle in a sturdy box. Add a note with your full name, email and order ID.
- 03
Mail it with tracking
Use a tracked postal service. You pay the postage, so keep the receipt and the tracking number.
- 04
Watch for the credit
Once the return is logged, the refund goes back to the card you used. Call again if it does not show.
The address
Which address do you mail VisiFlora returns to?
Use the address the order desk reads to you on the call. We have two addresses on file, and they do not match.
Call +1 (302) 200-3480 before you mail anything and use the return address the order desk gives you. Our records list 76 Ninth Avenue, Floor 4, New York, NY 10011; the sales page's return policy lists 19655 E 35th Dr #100, Aurora, CO 80011.
Write the address down as the desk gives it, and repeat it back. Ask for the name of the person you spoke with and the date. That small note can save time if anything goes astray.
Checklist
What should go inside your VisiFlora return parcel?
Your bottles and a short note that ties them to your order. Without the order ID, the return can be hard to match.
- Every bottle from the order, in good physical condition
- A note with your full name, email and order ID
- The date you called and the name of the person you spoke with
- Padding so the bottles do not crack in the mail
Buyer pays return shipping. Use a tracked service. Keep the postage receipt until the money is back on your card.
Refund timing
When will your VisiFlora refund arrive?
Expect about one to three weeks after the parcel reaches the returns team. The refund is issued once the return is credited, and then your card issuer needs time to post it.
Parcel delivered
Your tracking shows the bottles have arrived at the return address.
Return credited
The returns team logs the parcel against your order ID.
Refund issued
About 3 to 5 business days after the return is credited.
Money on your card
About 5 to 10 more days for your card issuer to post it.
Timing from the seller's refund terms: 3-5 business days after the return is credited, then 5-10 days for your card issuer to post it.
Try VisiFlora for 60 days1 capsule a day with food · from $49 a bottle · free U.S. shipping on 3 or 6 bottles
Order nowYour statement
What will you see on your card statement?
You will see BuyGoods, not VisiFlora. BuyGoods is the checkout named on the sales page, and the sales FAQ says purchases appear under that name (Sales site, contact page).
Each order is a one-time charge. The sales FAQ says there is no recurring billing (Sales site, contact page). The refund will also show under BuyGoods, as a credit to the same card.
Keep the order email in a safe folder. It holds your order ID, the pack you chose and the price you paid. Those three details answer most questions on a refund call, and they help if the amount credited looks wrong.
Know the limits
When might a VisiFlora refund be smaller or refused?
Mostly when the 60 days have passed, or when shipping was charged. The policy gives no other deductions.
After day 60
The policy covers 60 days from receipt. Past that, there is no written promise of a refund.
The 2-bottle pack
It ships for $9.95 in the mainland U.S. (Sales site, shipping policy). That fee is not part of the refund. The 3- and 6-bottle packs ship free.
Bought elsewhere
Orders from a marketplace or another shop follow that seller's terms. Check with them.
The return policy we read names no restocking fee. Confirm the full amount on the phone. More on the guarantee page.
Changes
Can you change or cancel a VisiFlora order?
Call the order desk as soon as you can. Orders ship within 24 to 48 hours of payment confirmation, so the window to change one is short (Sales site, shipping policy).
The phone line handles tracking, changes and refunds. If the parcel has already left, the normal return rules apply. See the shipping page for delivery times.
Who to ask
Who can help with a VisiFlora refund?
The order desk at +1 (302) 200-3480, with your order ID ready. Our website inbox cannot see orders or issue refunds.
Write to [email protected] only to report an error on these pages. Every way to reach us is on the contact page.
FAQ
VisiFlora refund questions
How long does a VisiFlora refund take?
Usually one to three weeks in total. The refund is issued 3 to 5 business days after the return is credited, and your card issuer then takes 5 to 10 days to post it. Call +1 (302) 200-3480 if nothing shows after that.
What should I include with a VisiFlora return?
Include a note with your full name, email and order ID, and every bottle from the order. Use a tracked service and keep the receipt. Call +1 (302) 200-3480 first so you mail it to the right address.
Can I cancel a VisiFlora order before it ships?
Call the order desk at +1 (302) 200-3480 right away and ask. Orders ship within 24 to 48 hours of payment confirmation (Sales site, shipping policy), so there is little time. If it has shipped, use the 60-day return policy instead.
Will VisiFlora charge my card again?
No. The sales FAQ says each purchase is a one-time charge with no recurring billing (Sales site, contact page). If you ever see a second charge you did not make, call the order desk with your order ID.
Why does my statement say BuyGoods instead of VisiFlora?
Because BuyGoods runs the checkout. The sales FAQ says purchases appear on statements under BuyGoods (Sales site, contact page). It is the same order, and refunds come back under the same name.
Is there a restocking fee for VisiFlora returns?
The return policy we read does not mention one. It deducts shipping fees and leaves return postage to you (Sales site, return policy). Ask the order desk to confirm your full refund amount before you mail the bottles.
Can I email for a VisiFlora refund?
Call instead. Refunds are handled by phone at +1 (302) 200-3480. The seller also lists [email protected], but our website inbox cannot see orders or start a refund.
Who wrote this
Written and reviewed by
Plain-language pages built from what the seller publishes and from linked eye-health sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized VisiFlora retailer, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about VisiFlora
Money-back guarantee
How the 60-day window works, what you get back, who pays postage and how to claim by phone.
Read more
Shipping
VisiFlora delivery times, shipping costs by pack and destination, tracking, and what to do if a parcel goes missing.
Read more
Contact
The order desk phone, the seller email, our website inbox, the office address and the return-address rule.
Read moreUSA authorized VisiFlora retailer
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