Buying with care
VisiFlora Money-Back Guarantee: How to Claim a Refund
VisiFlora comes with a 60-day money-back guarantee, counted from the day you receive your order.
You get the purchase price back minus shipping fees, and you pay to mail the bottles back. Call +1 (302) 200-3480 with your order ID before you send anything.
See where to buy VisiFlora so your order is covered.
Written by the VisiFlora editorial teamUpdated
The terms
What does the VisiFlora guarantee cover?
It covers your purchase for 60 days after the parcel reaches you. If VisiFlora is not for you, you can send the bottles back for a refund of the purchase price, minus shipping fees.
The sales page promises the guarantee (Sales page, tryvisiflora.com), and the return policy sets the rules (Sales site, return policy).
| Length | 60 days |
|---|---|
| Start date | The day you receive the order, not the day you pay |
| What you get back | The purchase price, minus shipping fees |
| Return postage | Paid by you; use a tracked service |
| Condition of items | Good physical condition |
| Opened bottles | Not addressed in the policy; ask the order desk |
| How to claim | Call +1 (302) 200-3480 with your order ID |
| Refund timing | 3-5 business days after the return is credited, then 5-10 days for your card issuer to post it |
The phone line is the BuyGoods customer service hotline, as named on the sales page's contact page (Sales site, contact page). Read the full refund policy page for the step-by-step return rules.
Your 60 days
When does the 60-day window start and end?
It starts on the day the parcel arrives and ends 60 days later. Here is a simple plan for those days.
- Day 0
The parcel arrives
The 60 days start when you receive the order, per the return policy. Keep the order email: your order ID is the key to every refund call.
- Day 30
Check in
Note eye comfort, screen breaks and anything unusual. Keep any eye-doctor visits you already have booked.
- Day 45
Decide
Not for you? Call the order desk now, while there is time to get the return address and mail the bottles back.
- Day 60
Window closes
Call +1 (302) 200-3480 before day 60. The refund is the purchase price minus shipping fees, and you pay return shipping.
The sales page shows a 60-day money-back guarantee (Sales page, tryvisiflora.com), and its return policy counts the 60 days from receipt, refunds minus shipping fees and leaves return shipping to the buyer (Sales site, return policy). Call the order desk for the return address before you mail anything.
Step by step
How do you claim a VisiFlora refund?
You call the order desk first, then mail the bottles back. Five steps, in this order.
Find your order ID
Look in the order email from the checkout. The charge on your card shows as BuyGoods.
Call the order desk
Call +1 (302) 200-3480 before day 60. Say you want a refund under the 60-day guarantee.
Ask three questions
Ask for the return address, whether opened bottles are accepted, and the refund amount for your pack.
Pack and mail the bottles
Include your full name, email and order ID on a note inside. Use a tracked service and keep the receipt.
Watch for the refund
Refunds take 3-5 business days after the return is credited, then 5-10 days for your card issuer to post it. Call again if nothing shows after that.
Return address
Where do you send VisiFlora bottles back?
Send them to the return address the order desk gives you on the phone. Two different addresses appear in our records, so do not guess.
Call +1 (302) 200-3480 before you mail anything and use the return address the order desk gives you. Our records list 76 Ninth Avenue, Floor 4, New York, NY 10011; the sales page's return policy lists 19655 E 35th Dr #100, Aurora, CO 80011.
The sales page's return policy prints the Aurora, Colorado address (Sales site, return policy). Our own brief lists the New York address. Only the order desk can say which one handles returns today.
Put a note inside the box with your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
The math
How much money do you get back from VisiFlora?
You get back what you paid for the bottles, less any shipping fee. You also pay the postage to send them back, so the amount in your pocket is a little lower.
| Pack | Price of bottles | Shipping paid | Refund before your return postage |
|---|---|---|---|
| 2 bottles ($79 each) | $158 | $9.95 | Up to $158; the $9.95 is kept |
| 3 bottles ($59 each) | $177 | Free U.S. shipping | Up to $177 |
| 6 bottles ($49 each) | $294 | Free U.S. shipping | Up to $294 |
Prices from the sales page (Sales page, tryvisiflora.com); the $9.95 mainland U.S. rate from the shipping policy (Sales site, shipping policy). Ask the order desk to confirm your exact refund on the call.
Try VisiFlora for 60 days1 capsule a day with food · from $49 a bottle · free U.S. shipping on 3 or 6 bottles
Order nowRead the fine print
What does the VisiFlora guarantee not promise?
It does not promise results. It is a purchase policy: a way to get most of your money back if you change your mind.
No health outcome
A refund window says nothing about what a capsule does. No trial has tested VisiFlora itself.
Opened bottles
The return policy asks for items in good physical condition. It does not say how it treats opened bottles, so ask the desk.
Return postage
You pay to mail the bottles back. A tracked service costs a little more, but it protects you.
Other shops
Bottles bought from another seller follow that seller's rules, not this policy.
See where to buy VisiFlora if you are not sure which seller you used.
Make the days count
How can you get the most out of the 60 days?
Use the window to watch how you feel and to see your eye doctor. Write down what you notice each week, so your decision rests on notes, not memory.
- Take one capsule a day with food, as the sales page directs (Sales page, tryvisiflora.com).
- Note eye comfort, screen time and sleep once a week.
- Book a dilated eye exam if you are due. NEI calls it the single best thing you can do for your eyes (NEI: everyday ways to keep eyes healthy).
- Set a phone reminder for day 45, so you have time to call and mail a return.
The results timeline explains what is realistic to expect in this time.
Packs and the window
Which VisiFlora pack fits the 60-day window?
The 2-bottle pack lasts about 60 days at one capsule a day, so it matches the window. Larger packs cost less per bottle but run past it.
| Pack | 2 Bottles | 3 Bottles | 6 Bottles |
|---|---|---|---|
| Bottles | 2 | 3 | 6 |
| Capsules | 60 | 90 | 180 |
| Days at 1 capsule a day | 60 | 90 | 180 |
| Price per bottle | $79 | $59 | $49 |
| Pack price | $158 | $177 | $294 |
| Shipping | +$9.95 shipping | Free U.S. shipping | Free U.S. shipping |
| Total with shipping | $167.95 | $177 | $294 |
| Cost per day | about $2.63 | about $1.97 | about $1.63 |
| Free e-books listed | None | 3 | 3 |
A smaller pack ties up less money while you decide. The larger packs bring the price down to $59 or $49 a bottle and ship free in the U.S. Compare all three on the pricing page.
A fair view
Does a money-back guarantee mean VisiFlora works?
No. A guarantee lowers the cost of trying something, but it is not evidence. Health claims need careful human trials, and stories or promises do not count (FTC: health product advertising rules).
Some points do work in a buyer's favor. The window is counted from delivery, not from payment. Each purchase is a one-time charge with no subscription (Sales site, contact page). And the 2-bottle pack covers the whole window.
A capsule never replaces care. Sudden floaters, flashes of light or a shadow over your vision need an eye doctor right away (NEI: urgent warning signs).
FAQ
VisiFlora guarantee questions
Does VisiFlora have a money-back guarantee?
Yes. The sales page offers a 60-day money-back guarantee (Sales page, tryvisiflora.com). The return policy counts the days from when you receive the order and refunds the purchase price minus shipping fees (Sales site, return policy). You claim it by calling +1 (302) 200-3480 with your order ID.
When does the VisiFlora 60-day guarantee start?
It starts on the day you receive your order, not the day you pay, according to the return policy (Sales site, return policy). Mark that date on a calendar. Call the order desk by about day 45, so there is time to mail the bottles back.
Can I return opened VisiFlora bottles?
The return policy does not say. It asks for items in good physical condition but does not mention opened bottles (Sales site, return policy). Ask the order desk at +1 (302) 200-3480 before you mail anything, and note the name of the person you spoke with.
Who pays return shipping for VisiFlora?
You do. The return policy says the buyer pays return shipping (Sales site, return policy). Use a tracked service and keep the receipt, because the tracking number is your proof that the bottles arrived.
Is shipping refunded if I return VisiFlora?
No. The refund is the purchase price minus shipping fees (Sales site, return policy). On the 2-bottle pack that means the $9.95 shipping charge is not returned. The 3- and 6-bottle packs ship free in the U.S., so there is no shipping fee to keep.
Does the VisiFlora guarantee cover orders from other sellers?
Not this one. The guarantee on this page applies to orders placed through the official checkout, BuyGoods. Bottles bought from a marketplace or another shop follow that seller's own rules, so check with them first.
Can I get a VisiFlora refund after 60 days?
The return policy only covers 60 days from receipt (Sales site, return policy). After that, there is no written promise. You can still call +1 (302) 200-3480 and ask, but plan to decide before the window closes.
Who wrote this
Written and reviewed by
Plain-language pages built from what the seller publishes and from linked eye-health sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized VisiFlora retailer, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about VisiFlora
Refund policy
Return rules, the parcel checklist, refund timing and which return address to use, in plain English.
Read more
Pricing
All three VisiFlora packs with real prices, cost per day, shipping and the BuyGoods checkout explained.
Read more
Contact
The order desk phone, the seller email, our website inbox, the office address and the return-address rule.
Read moreUSA authorized VisiFlora retailer
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